Nissan of Queens, Service Department
I took my 2005 Murano, to Nissan of Queens, Service Department, 85-24 Rockaway Blvd, Ozone Park, NY 11416.to get my front bumper replaced, they also recomend a 45,000 miles service, so I approved.
They told me it will take 3 days, I took in it Monday June 16, 2008 and was suppose to get it Wednesday 25th or thursday 26th the lastest. Frank orginally give me a verbal quote of 800 + 425, on wednesday someone name Sheldon called me with a total cost of 1,500. I told him my original quote, then he said okay, we will stick to that price.
I called Thursday morning to check if the vehicle is finished the told he next 1 hour, i kept calling all day the continue saying next one hour, I eventually told its finished on Friday 20th at 5:00pm.
I was totally shocked when I saw my vehicle, the bumper was appartenly repaired not replaced. Frank told me he don't know what happened.
He will look into it.
Monetary Loss: $1300.