Nissan Of Queens

I leased 2016 altima SL in August. in October the same year it developed a knocking sound every time i stop after driving for a few mins.

I took in in to nissan of queens and i was told that it is normal and the car needs to heat up properly. the noise continued it got really bad so i took it back in Feb 2017. they pulled the dashboard down and replace the heater assembly. i took the car in on 11.21.17 for a service job oil change and was told that i need a throttle cleaning, they charged me $484.42 then called me up a few days later and told me i was over charged by $100.00.

On 6.18.18 i took the car in for service oil change and inspection renewal and i ask them to check out my brakes, cause i had drove through some slushy garbage a few weeks earlier and there was a little squeaky sometimes. they replace all the pads and resurfaced the front and back rotors, $666.32. i still get the squeaky noise every time i am reversing and apply the brake and they didn't even change the inspection sticker.

I don't want to deal with them any more. there are the worse

1st, they didn't have the car i really wanted, the salesman was trying 2 sell me lemons! I finally chose a 2013 sentra with 83 thousand miles+!

I left a down payment of 5,000, the car was priced at 6,995 so why is my total 13,196.00. Then after i left, y the salesman calls my cellphone and tells me 2 take a picture of the front& back of my mastercard and send it to him? What was that all about?

I'll be in for my refund today! They're not getting no 8,196.04 balance from me 2day, just refund my 5,000 back 2 my account and im out the door, dont wanna make a seen.

STAY FAR AWAY!!!!! my boyfriend purchased a 2015 rogue on Labor Day.

He was told by his salesman Mike that the vehicle was "certified" and that he would provide us with the certification inspection paperwork, he also stated that because the vehicle is certified that it would come with 2 keys. Upon taking delivery of the vehicle it was given to us dirty and without a full tank of gas and of course only 1 key. So for the last few weeks we have been getting blown off by the staff at Nissan of Queens, playing phone tag etc etc. Mike said he could not find the other key but would mail it to us, last week when we called to follow up he now says that he is trying to contact the previous owner for the key.

Then he proceeds to tell us that if we had purchased the additional insurance we could have put a claim thru for another key ( in which we would have to pay a deductable). Why should we pay anything additional for a key he told us was included. And now he can not even produce the certification inspection, he stated that because we did not purchase the additional insurance the vehicle is no longer certified. Oh and lastly the dealership never even changed the oil and filter so I doubt the vehicle ever went thru the shop for a used car safety inspection.

This place claims they strive for 100% customer satisfaction and that is nothing but a joke, as soon as you sign on the dotted line, they do not care if you ever buy from them again. Everything this guy Mike said was BS, so not only have they lost my business in the future, I will be posting my experience on all social media sites as well as launching a complaint with the BBB.

I WAS IN A JAM AND THESE PEOPLE HELPED ME OUT AND MADE SURE I WAS OK WITH MY KIDS, DID THE MULTI POINT INSPECTION WITH ME AND EXPLAINED THE FUNCTIONS OF WHY I NEEDED WHAT I DID THAT DAY. I REALLY LIKED IT WHEN I CAME IN TO THE TIME I LEFT.

I WILL BE COMING BACK. I WAS SURPRISED TO SEE ALL THE BAD REVIEWS AS I SAT THEIR, BUT THEN AGAIN EVERYBODY HAS A DIFFERENT SITUATION.

I ENJOYED MY ADVISOR AND HE MADE MY TIME THEIR FUN. THE PLACE WAS CLEAN AND I NOTICED ALL THE EMPLOYEES GOT ALONG AND ONE HELPED THE OTHER WITHOUT ASKING AS IF THEY ALL KNEW WHAT WAS GOING ON WITH MY CAR

On October 16, 2012 my son and I went to Nissan of queen located at 93-25 Rockaway blvd to purchase a new 2012 Versa for his birthday.At the time the sale consultant Miss Zully Arellano told me the sale price was 17,700 with tax and fee the total value is 20,191.09 I told her I will give a down payment of $10,000 and he finance the balance of $10,191.09. In May 2014 the car total and the insurance pay the balance of the loan of $18,973,64 Then went I ask the bank to sent me a copy of the contract I was so upset went I read the contract Nissan of queen only put $3,500 for Nissan service contract out of my $10,000 that was not the deal I try to work out the problem with supervisor but he saying nothing At this moment I feel I am a victim of financial,mentally, and emotional This is a crime and these people must know this behavior is not accept

PS that same day the sale consultant drive me to the bank for the Down payment $10,000 and I give her the check I am a 58 year old woman who work very hard for my money Sometime I can't get out of my bed with pain I can't believe Nissan of queen abused me financial Please help me someone It will be APPRECIATE I have copies of all paper also copy of check that Tom approved to change for $10,000